Position Description:
We are a locally owned and operated Managed IT Services firm. We are looking for a self-reliant professional who thrives in a fast paced environment and values teamwork, honesty, and integrity. Dedicated to supporting small and medium-sized businesses in the Chicagoland, Northwest Indiana, and Michiana areas, we provide high-quality IT support through customized managed IT, cloud, security, and consulting services to ensure business continuity and long-term success for our clients. The right candidate is passionate about technology, committed to excellence, and understands that every client interaction is an opportunity to build trust and provide exceptional service. Additionally, they should have a strong desire to grow into a leader within our team of IT professionals, contributing to the success and development of both colleagues and clients.
Job Duties: Primary duties include remote and onsite technical support for a variety of hardware and software as well as installation of desktops, laptops, switches, routers, servers and applications. Technical Specialists must be able to interface with clients, service technicians, technical support personnel, and business owners in a professional manner. Diagnose and resolve hardware, software,
and network issues in a timely manner. Create tickets, and document issues and resolutions as well as time entries in our client database. May be called upon to assist with special projects and assume responsibility for the development, administration and promotion of specific projects, as required.
Position Requirements:
∙ Minimum 2 years of related experience as this is a Tier 2 position.
∙ Implementing and supporting Microsoft Windows and Windows Server operating systems.
∙ Installing and maintaining physical and virtual servers. Hyper-V, VMware, and Proxmox.
∙ Managing and troubleshooting Active Directory, DNS, DHCP, and Group Policy.
∙ Troubleshooting hardware and networking issues.
∙ Using a ticketing system and documentation platforms. ConnectWise PSA is a plus.
∙ Installing, configuring, and managing network firewalls. Fortinet is a plus.
∙ Ability to make quick and independent decisions
∙ Attention to detail and exceptional customer service skills
∙ Must understand formal office procedures and use of office equipment
∙ Excellent oral and written communication skills
∙ Prioritizing, time management, and organizational skills
∙ Good driving record, reliable transportation and current auto insurance
(Please Note: Use of personal vehicle is required. Drive times can be up to 100+ miles one-way. Mileage is reimbursed at Federal rate.)
Benefits:
∙ Salary commensurate with experience
∙ Paid holidays
∙ Health & dental benefits (Vision Discount Plan)
∙ Paid vacation time
∙ Training and Certification reimbursement
If you do not receive a response immediately then please keep in mind resumes that are not rejected will be kept on file for future openings.
